Frequently Asked Questions
Crown Asset Management, LLC is a RMAI Certified Receivables Business and debt purchasing organization with extensive experience acquiring distressed consumer receivables. We purchase account portfolios from originating creditors and other businesses after they have been unable to collect on past due balances, which assists creditors in continuing to provide their services and products to paying consumers.
Following a portfolio purchase, accounts are placed with our vetted outsourced network of collection agencies and attorneys who contact consumers to reach account resolution. Our network consists of a carefully selected and routinely audited set of reputable account servicers.
After purchasing account portfolios, we place all accounts into our nationwide network of collection agencies and law firms. These servicers contact consumers directly to resolve accounts.Â
Crown Asset Management believes all consumers should be treated fairly with dignity and respect throughout the process of account resolution. Problems, issues, concerns, or complaints regarding any of our servicers can be reported directly to our Chief Compliance Officer, Joel May, at [email protected]. We will address the issue and provide a timely response. Positive feedback is also welcome!
Since Crown Asset Management outsources all accounts to our network of agencies and law firms, we encourage consumers to contact those agencies or law firms for all account-related inquiries.
Each collection agency or law firm assigned to handle the account has processes in place for managing dispute and fraud claims. Consumers should contact the collection agency or law firm handling the account for additional information on how to submit a dispute or fraud claim. We also suggest visiting RMAI’s Consumer Resources web page for helpful information.
In the event that an account has been settled, consumers may contact the company that accepted the settlement to obtain confirmation. The confirmation should then be provided to the outsourced collection agency or law firm servicing their account.
Consumers can call our office number using the toll-free phone number for Crown Asset Management:Â 866-696-4442
Our office is open Monday – Friday from 8am to 4pm ET.
If you believe you have been the victim of Identity Theft, please contact the collection agency or law firm servicing your account to submit a fraud or ID theft dispute. We encourage consumers to review the identity theft information available on the Federal Trade Commission website.
Crown Asset Management is a legitimate business that acquires distressed consumer receivables. Our company is headquartered in the Greater Atlanta area. We have extensive experience in the Receivables Management industry and are proud to be a Certified Receivables Business by Receivables Management Association International (Certification Number: C1408-1023). Our certification is a testament of our commitment to strict regulatory compliance and adherence to industry best practices, both for ourselves and the collection agencies and law firms with which we partner.
To contact Crown Asset Management, please call our office using the toll free phone number:
866-696-4442
Crown Asset Management purchases non-performing account portfolios from originating creditors and other businesses. Once we acquire an account, Crown Asset Management becomes the current creditor.
After we acquire portfolios, our nationwide network of outsourced collection agencies and law firms work directly with consumers to resolve outstanding account balances. Our network services accounts throughout all stages of the recovery lifecycle.
Crown Asset Management is a debt purchasing organization. All collection activity on accounts owned by Crown Asset Management is professionally managed by our outsourced nationwide network of collection agencies and law firms.
After we purchase account portfolios from originating creditors and other businesses, accounts are placed into our network partners who contact and work directly with the consumers to reach account resolution. Consumers needing support with their account should communicate directly with the assigned collection agency or law firm handling the account.
Crown Asset Management and its network partners work diligently to help consumers reach amicable resolutions for outstanding balances. We encourage all consumers who wish to arrange a payment plan, or who wish to dispute their account, to contact the assigned collection agency or law firm handling the account as soon as possible.
If you have received a communication from Crown Asset Management or one of our network service providers, you may have a delinquent or defaulted account that has been purchased by Crown Asset Management. We outsource acquired accounts to a nationwide network of meticulously selected and consistently monitored collection agencies and law firms. To learn more about the status of your particular account, please contact the collection agency or law firm handling the account or call us at (866) 696-4442.
Crown Asset Management, LLC is recognized by Receivables Management Association International (RMAI) as a Certified Receivables Business.
Crown Asset Management purchases distressed consumer receivables from creditors. We outsource the purchased accounts to a nationwide, proprietary network of meticulously selected and consistently monitored collection agencies and law firms.
